Comments on: 9 Ways to Lose Me As a Customer

By: Lindsey @ Cents & Sensibility

Lindsey @ Cents & Sensibility — Mon, 24 Jun 2013 00:53:13 +0000

Oh God, I couldn’t agree more. Although I fall into the Gen X category, I can’t handle people wasting my time when I’m trying to give them money for a service. Work 9am to 5pm, peace out because we’re not going to work. Make me sit on hold for stuff I should reasonably be able to find online? Take a hike, I’m probably not going to bother phoning you. Try to rip me off with some crap fee that wasn’t made clear in our initial conversations? I won’t just go along with it because it’s convenient and everything is almost finalized – I’d rather start the whole thing over with some one else than give you the extra fee. Thanks for this article – it speaks to my soul. 😉

By: My Own Advisor

My Own Advisor — Fri, 21 Jun 2013 01:42:49 +0000

“‘Cause, you know, who needs a website when you have a phone that you never answer?”

Hell no…no website, no problem, no purchase. See ya 🙂

Good post,
Mark

By: KC @ genxfinance

KC @ genxfinance — Thu, 20 Jun 2013 12:27:02 +0000

I really hate that, not seeing the price on your website of Facebook page. Will it kill them if they post it there? Some of these reasons, too slow, on hold for a long time, doesn’t respond to an inquiries or questions and if they do, it’s after a couple of days, it really gets into my nerves sometimes. But after I’ve stretched my patience enough.

By: Eric J. Nisall - DollarVersity

Eric J. Nisall - DollarVersity — Thu, 20 Jun 2013 02:07:41 +0000

I don’t really blame a lot of service providers for not pricing services on their sites. Many, such as lawyers and accountants price things differently depending on the project. Even things like plumbing and electrical work can’t be accurately priced until everything has been laid out.

Anyone who doesn’t take credit cards do not get my business, period. I don’t care how small of a company it is, there are solutions like Square and Intuit’s GoPayment which enable small businesses to accept credit cards without monthly fees or costly equipment. The bullshit of saving on costs falls on deaf ears with me because the rates are very small, and compare quite favorably to bank deposit fees on commercial fees. Plus the savings are so minimal compared to the actual dollar values of the sales that will be lost. I’d rather pay 2.5% of a sale in fees than save 100% of no sale.

By: Leslie Beslie

Leslie Beslie — Wed, 19 Jun 2013 14:54:30 +0000

I am used to no one taking credit cards around here (individual services, restaurants, bars, stores, etc) and honestly I don’t blame them for trying to keep costs down. Sure, it’s inconvenient but I hardly think about it anymore and am now in the habit of just going to an ATM on my way to places.

By: Leslie Beslie

Leslie Beslie — Wed, 19 Jun 2013 14:52:59 +0000

In reply to Kurt @ Money Counselor.

You need http://gethuman.com

By: Canadian Budget Binder

Canadian Budget Binder — Wed, 19 Jun 2013 05:19:47 +0000

I don’t know what it is but come summer many businesses that have to do with home renovations or landscaping just doesn’t cut it when it comes to customer service. I made phone calls for quotes and no one gets back to me and I also went into a landscape company last year to put a $5000 order in and they didn’t even bother to call or anything to tell me info on when it could be ready for delivery. They lost my business. I think if someone owns a business they need to get with the times, give the people what they want unless it’s a quote but at least get back to them asap. I was almost going to write a post a couple of months ago about this and how they lost our business. Just blows my mind.

By: Kayla @ Drowning My Debt

Kayla @ Drowning My Debt — Tue, 18 Jun 2013 22:58:15 +0000

I could feel myself tensing up as I read this list. I agree with so many of your points (ok, all of them), but especially the companies who don’t have websites and/or have no rates listed online. I work wonky hours and don’t have time to play phone tag, so I’m much more likely to go with a company who puts it all online in black and white!

By: Bob @ Cubicle Sherpa

Bob @ Cubicle Sherpa — Tue, 18 Jun 2013 21:40:50 +0000

“Bankers hours” is my biggest pet peeve. If you don’t have at least 1-2 days each week when you’re open in the evening I literally can’t be your customer. Even banks know that have to be open late on Friday for just this reason.

By: femmefrugality

femmefrugality — Tue, 18 Jun 2013 17:23:21 +0000

I’m so with you on all of these!